October 15, 2018

 

 

Over the weekend I took my wife to a concert at a major NFL Stadium. As a security professional, we tend to assess security everywhere we go, especially major events. When I attend concerts, or provide venue assessments, I look for positives & negatives. From quality...

May 26, 2018

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A variety of research shows that today’s customers place a priority on receiving exceptional service.

A 2011 report published by American Express revealed that 3 out of 5 customers were willing to give up a former favorite brand in order to have a better service exper...

May 22, 2018

While it may not be the first thought that goes through your head when you think of a Bouncer, hospitality is an important part of the job. Whether you are working with a large team in a nightclub or as a solo-Bouncer at a dive bar; a Bouncer is the face of the busines...

February 20, 2018

The words 'active shooter' and 'mass shooting' have plagued our minds and hearts. Our newsfeeds have been filled with constant reminders of the threats we face in this world every day. How often do mass shootings occur in the alcohol service/hospitality...

December 31, 2017

In our industry, New Year's Eve can be overwhelming to some. Hopefully these tips will make your night operate as efficiently as possible.

June 20, 2017

Managing a large security team is like being the head coach of a NFL team. You have to find the right talent that fits your playbook (the venue).

May 16, 2017

As I went through my iPhone photo album tonight, I relived all the locations I have visited in the last few years on various protection assignments, or attending training courses. From Las Vegas, to Boston, and many cities in between, this industry has blessed me with...

May 3, 2017

When I began my career in nightclub security nearly a decade ago, the job was very different then it is today. The job was simple enough anyone could do it. Check ID's for proper age. Break up fights. Don't get arrested. That was as simple as it could get. Nowadays, th...

December 16, 2016

Throughout my career in the security industry, I've learned various types of gear and equipment to carry on me. Early on, I thought I needed anything and everything for my every day carry (EDC). Nowadays, I only carry tools on me that I will actually use. To start, the...

July 14, 2016

In nightclub & bar security there are three goals: Protect the people, protect the property, and protect the business.

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Improving Hospitality, One Bouncer At A Time

May 22, 2018

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