October 15, 2018

 

 

Over the weekend I took my wife to a concert at a major NFL Stadium. As a security professional, we tend to assess security everywhere we go, especially major events. When I attend concerts, or provide venue assessments, I look for positives & negatives. From quality...

May 26, 2018

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A variety of research shows that today’s customers place a priority on receiving exceptional service.

A 2011 report published by American Express revealed that 3 out of 5 customers were willing to give up a former favorite brand in order to have a better service exper...