Improving Hospitality, One Bouncer At A Time
While it may not be the first thought that goes through your head when you think of a Bouncer, hospitality is an important part of the job. Whether you are working with a large team in a nightclub or as a solo-Bouncer at a dive bar; a Bouncer is the face of the business. Don’t be the employee that leaves a sour taste in a customer’s mouth.
According to the National Restaurant Association, 86% of guests who have an exceptional experience will return to your establishment; but if they have a poor experience, only 13% will ever come back. Bouncer's are the first and last face a customer sees. Offering good customer service will enhance the reputation of the company you work for. When you go above and beyond for the customer, you are creating a positive reputation for the business.
"Every person who walks through your doors is as valuable as you make them.
Your goal is to make an impression on every single customer, everywhere they go in your venue.
Every night, you must host the best experience in town."
Zachary L. Rugen
Nightclub Security Services
Below, are simple techniques that will not only improve your overall customer service, you will become more confident in every day life.
Small Talk Goes A Long Way